Report
A 38-page report on how minute-zero behavior is moving outside the provider and what that means for access, margin, governance, and operating design.
Built for provider CEOs, boards, CIOs, CMIOs, strategy leaders, transformation sponsors, and committee chairs responsible for the front end of care.
Current release
The most important care decision now happens before the provider is involved. The organizations that can shape that moment will control access, economics, and trust more effectively than those that inherit demand after it has already been routed elsewhere.
What it clarifies
Selected exhibits
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The governing frame: affordability, access friction, and AI capture are reshaping demand before the visit begins.
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A governed navigation layer connects patient entry, minute-zero guidance, identity, records, and escalation.
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Minute-zero workflows require one identity standard across workforce, patient, caregiver, application, and agent access.
