White Paper

Who Owns the First Five Minutes in Healthcare?

A 38-page white paper on how minute-zero behavior is moving outside the provider and what that means for access, margin, governance, and operating design.

Delivered immediately after purchase with a direct download. If you lose the file later, you can request a fresh link using the original purchase email. The full board-ready package remains available by request.

After purchase, keep the checkout email address available. If you lose the file later, use Retrieve your purchase or contact support@critfew.com.

Included

Who Owns the First Five Minutes in Healthcare?

The published thesis on minute zero, packaged for leaders who want the full argument and can carry it into the room immediately.

Published for immediate use by leaders preparing for the next board or executive conversation.

AI front door operating architecture exhibit
Minute Zero at a glance overview exhibit
Who Owns the First Five Minutes in Healthcare? cover

What this paper helps clarify

A sharper frame for the next leadership conversation.

  • Who is shaping patient demand before formal care begins?
  • Where is the organization still inheriting demand it did not shape?
  • What is the economic cost of missing minute zero by service line and payer mix?
  • Which minute-zero workflows can be governed safely with identity, consent, and escalation discipline?
  • What should the board ask management to decide in the next 36 months?

Who it is for

Best for leaders who can carry the thesis into the room themselves.

Provider CEOs and executive teams

Boards and committee chairs

CIOs, CMIOs, and digital leaders

Strategy, transformation, and operating leaders

Selected exhibit

Minute zero at a glance

The governing frame: affordability, access friction, and AI capture are reshaping demand before the visit begins.

Minute Zero at a glance overview exhibit

Which path fits

Buy the paper if you need the thesis. Contact us if the board work is live.

Buy the White Paper

Best for individual use.

Choose this if you want the published argument, immediate access, and a board-ready PDF you can carry into the room.

Contact About Board in a Box

Best for live board or committee work.

Choose this if you need the full board-ready package, tailored presentation support, or help framing the room.

Next step

Start with the published thesis, or move straight to tailored support.

The white paper is available for immediate purchase. The full board-ready package and Board in a Box engagement are handled directly.